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Crimson Education is a Series C, Top 150 global EdTech startup founded in 2013 from the idea that through personalised education and a level playing field, we can transform students into the world leaders of tomorrow. Flash forward, we’re in 28 locations and we’ve got a team of 500+ a tutor/mentor network of 3000. With our tech hubs in New Zealand and Shanghai, we have built Crimson to become the world’s most successful US/UK university admissions consultancy, with our students 4x more likely to gain acceptance to the Ivy League, Oxford, Cambridge and more.
If you have experience leading a team, and a background in admissions at a top 20 University then we want to hear from you! At Crimson, our focus is and always has been on student success. We are passionate about helping our students achieve their best, and do this through acting with integrity and in accordance with Crimson values always. This role will be managing the APAC 1 (Korea & China) region, however can be performed remotely from any location within a relevant timezone.
You will be responsible for:
As Regional Team Lead for the Strategy Team, you will be directly managing Strategists as well as student outcomes within your region. You will support your team to ensure outstanding client experience, successful delivery of Crimson services, and achievement of student goals. To ensure a smooth transition from Sales to Service and cater to local needs you will work closely with your region’s Country Managers.
Day to Day this looks like:
Monitoring team performance, ensuring KPIs are being met and the highest degree of service is being provided
Acting as your team’s first point of contact for complaints, questions and issues
Hiring new members into your team and overseeing the onboarding process, you will also be involved in the ongoing training and development of existing team members
Assessing student outcomes and performance in your market, working with the Service Delivery and Sales teams to pre-empt any issues and ensure student success
Maintaining and sharing expert application-specific knowledge and cultural understanding for your designated region
Collaborating with regional sales & service stakeholders across Crimson to assess and execute on regional needs
Working closely with the sales team to mutually achieve revenue goals and drive higher NPS and student outcomes.
What success looks like:
Hitting all KPIs for consolidated team results
Ensuring consistently high service quality
Strategists in your team are up to date on recent changes and rollouts and any concerns are dealt with prior to official rollout
Strategists in your team have an active development plan and are consistently progressing towards those goals
Performance feedback is consistently shared and discussed regularly with your strategists
Feedback from cross-functional counterparts in relation to collaboration is positive
Escalations are addressed & managed in a timely manner
Regional needs are addressed and executed upon
Why work for Crimson?
Working from home flexibility (possibility of going fully remote)
Crimson Education takes college admissions consulting to a new level of personalisation and success, increasing students chances of admission to the Ivy League, Oxbridge and other top universities by up to 700%. Services include in-depth US and UK university admissions support, Australia and New Zealand medical school admissions support, educational tours to the US and Europe, local curriculum tutoring and extracurricular mentoring.
Service Delivery·Multiple locations·
Regional Team Lead
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