Want to take charge of the largest team at Crimson, a series C EdTech start up rapidly expanding across the globe? Want to be a part of a high-performing innovative team pushing the boundaries on what we can deliver? Want an interesting role with lots of room to grow and learn? We are looking for a student obsessed leader who can combine deft people management skills with a deep results-driven orientation.
This is a full-time position, with the ability to work remotely or in one of our many offices across the globe.
The integral role of SVP, Operations will oversee every avenue of the customer lifecycle and ops across Crimson’s flagship admissions and tutoring service, by:
Leading and scaling our team of 300 FT and 2,000 PT employees in service of thousands of customers across 30 markets.
Continuing to deliver and refine an integrated technology and services experience
Co-delivering on our tech/service roadmap, supporting the ideation and rolling out of new product lines
Collaborate with Crimson’s Executive team and cross-functionally across sales, marketing, technology, product, and other operational teams to deliver an upgraded student delivery model for our next phase of growth
Can do both high-level strategic thinking and day-to-day execution necessary to drive change
Your success will be measured by:
High-quality student outcomes (student results - acceptance rates into top US + UK universities, improvements in academic results from tutoring, etc)
Excellent student service and satisfaction (NPS, referral, refunds)
Scaling culture and employee experience (engagement, performance, attraction and retention of top talent)
Overall department performance, including revenue & cash flow
Our ideal candidate:
A+ people leadership skills - brings out the best performance in direct reports, while modelling accountability, responsibility and a results-focused attitude
Has experience leading global transformational change across teams Expects personal and team performance to be nothing short of the best; can source, and attract talent independently to achieve this goal
Solve difficult problems with structural thinking: can play firefighter but more often work as an architect to build rock-solid foundations
Lives up to all verbal and written agreements — tenacity and proactiveness to go the distance to deliver even in difficult situations
Brings high ethical integrity to every meeting, and in solving every problem
Stubborn commitment to tech solutions (over people solutions) to key operational problems
Excellent analytical abilities in Microsoft Excel or equivalent, fluency in financial analysis
Why work for Crimson?
Rapidly growing start-up, with a flexible working environment where you will be empowered to structure how you work
Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
$1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
Psychologist on staff
Insightful fireside chats and workshops to help support our high-performing and ambitious team
Radical Candor is a feedback approach we live by
We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!
Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.
Crimson Education takes college admissions consulting to a new level of personalisation and success, increasing students chances of admission to the Ivy League, Oxbridge and other top universities by up to 700%. Services include in-depth US and UK university admissions support, Australia and New Zealand medical school admissions support, educational tours to the US and Europe, local curriculum tutoring and extracurricular mentoring.
Service Delivery·San Francisco·
SVP, Operations (Remote)
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