Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?
EdTech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team that is dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.
Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK, and beyond.
This is a full-time position, based in Dubai, Saudi Arabia or Egypt.
The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset.
The purpose of this role is to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of Crimson programs, by:
Managing, contacting, and qualifying inbound warm/hot leads to Crimson Turkey
Providing resources to leads to inform them of opportunities with Crimson
Working as part of a high performing team to provide the best experience to potential Crimson students
What are the main responsibilities for this role?
Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently, accurately entered and managed within Crimson’s Client Relations Management (CRM) system Salesforce
Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
Track Crimson events and plan accordingly to reach out to the event leads
Schedule meetings for the leads to meet with Crimson’s Academic Advisors and Country Manager
Planning and running local events to increase brand awareness for Crimson
Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
Continuously improving sales techniques, processes and enhancing industry knowledge
Engaging in outreach activities such as presenting at school talks, careers expos, and Crimson seminars when required
Attending industry events as required
Collating fortnightly sales reports in an accurate and concise manner for management
What skills and experience are required?
Proficient in English and Arabic - Spoken/Written
Any other languages are a bonus!
Experience in Customer Service, Customer Success
Experience in university admissions (US & UK as priority) will be preferred but not required
Excellent communication skills
Excellent organisation skills
Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms
Why work for Crimson?
Flexible working environment, you will be empowered to structure how you work
Option to work from our many locations/remotely around the globe (role dependant) with us!
Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
$1,000 training budget per year- we love to level up!
Psychologist on staff
Impressive fireside chats and workshops to help the team continuously level up
Radical Candour is a feedback approach we live by
We’re a global player with 28 markets (and growing) across the globe!
If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!
Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.
Crimson Education takes college admissions consulting to a new level of personalisation and success, increasing students chances of admission to the Ivy League, Oxbridge and other top universities by up to 700%. Services include in-depth US and UK university admissions support, Australia and New Zealand medical school admissions support, educational tours to the US and Europe, local curriculum tutoring and extracurricular mentoring.